Senior Customer Support Specialist

Senior Customer Support Specialist (m/f/d)

About the Role: This position involves managing a team responsible for customer service in a company that specializes in high-quality radiotherapy products. The core business includes the manufacture and distribution of products for cancer treatment using brachytherapy. The company serves customers from over 80 countries and regions.

Your Tasks:

• Management responsibility for the Customer Service team
• Representation of the CS department in cross-functional teams
• Continuous process improvement
• Quotation, acceptance, processing, monitoring, delivery, and invoicing of orders
• Creating associated documents for order processing, shipping, invoicing, and credit notes in the ERP and database system
• Coordination in the team to obtain export licenses for special countries, e.g., Ukraine, Iran, etc.
• Customer support in close cooperation with the sales force and dealers
• Regular communication with internal departments, e.g., purchasing, production, service, shipping, and finance

Your Profile:

• Professional experience in customer service and comprehensive knowledge of the applicable legal bases
• Experience in managing employees
• Knowledge of project management and experience in leading cross-functional teams
• Experience in commercial and international trading activities
• Good PC skills, especially MS EXCEL and commercial software
• Customer-oriented appearance, strong communication skills, and team spirit
• Confident command of German, French, and English at least C1 level

What We Offer:

• Family-friendly orientation with flexible working hours
• Performance-related remuneration
• Opportunities for further qualification
• Pleasant working atmosphere in a committed team
• Flat hierarchies and short decision-making processes
• Parking facilities and good public transport connections