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Application Specialist - PR/533912_1740568642

Application Specialist

Leipzig
Permanent
Negotiable
Commercial
PR/533912_1740568642
Application Specialist

About the Company:
The company is a leader in molecular diagnostics, in vitro diagnostics (IVD), and transplantation solutions, committed to providing innovative, high-quality products that improve patient outcomes. With an expanding presence in Germany, the company is seeking a dedicated and technically proficient Technical Support Specialist to provide expert support for its diagnostic products and services, ensuring customers can effectively utilise the company's cutting-edge solutions.

Role Overview:
The Technical Support Specialist will be responsible for providing expert-level technical assistance to healthcare professionals, laboratories, and clinical users regarding molecular diagnostics, IVD, and transplantation products. The specialist will play a critical role in troubleshooting, offering product guidance, and ensuring seamless user experiences across the company's customer base in Germany.

Key Responsibilities:

  • Customer Support: Provide expert technical support to customers, assisting with troubleshooting, issue resolution, and guidance on the use of molecular diagnostics, IVD, and transplantation products.
  • Product Expertise: Act as a technical expert for the product portfolio, delivering in-depth knowledge and training to customers about the correct usage, maintenance, and best practices for diagnostic and transplantation solutions.
  • Issue Resolution: Manage technical issues from initiation to resolution, collaborating with R&D, product management, and quality control teams to address product-related concerns.
  • Training and Education: Conduct training sessions (in-person and remote) to improve customer's understanding and effective use of products.
  • Documentation: Develop and maintain technical documentation, troubleshooting guides, FAQs, and product manuals to assist customers and internal teams.
  • Collaboration: Work closely with sales, product, and regulatory teams to ensure an optimal customer experience and adherence to regulatory requirements.
  • Feedback: Collect customer feedback and provide insights to the product development and quality teams to improve products and services.
  • Travel: Occasionally travel to customer sites across Germany to provide on-site support, troubleshooting, and training.

Qualifications & Skills:

  • A degree in life sciences, molecular biology, biotechnology, or a related field.
  • At least 2 years of experience in technical support, customer service, or field applications, ideally in the molecular diagnostics, IVD, or transplantation sectors.
  • In-depth understanding of molecular diagnostic techniques, IVD platforms, and transplantation-related testing.
  • Strong problem-solving skills, with the ability to effectively troubleshoot complex technical issues.
  • Excellent communication skills, with the ability to clearly convey complex technical information to both technical and non-technical audiences.
  • Strong organisational and documentation skills, with a keen attention to detail.
  • Proficiency in both German and English (spoken and written).
  • Ability to work independently and collaborate effectively as part of a team.
  • Willingness to travel occasionally to customer sites within Germany.

Preferred Qualifications:

  • Hands-on experience with molecular diagnostic platforms or IVD testing equipment.
  • Familiarity with regulatory requirements for IVD products (e.g., CE marking, ISO standards).
  • Experience in transplantation diagnostics and related tests.
  • Previous experience working with customer-facing support systems or troubleshooting platforms.

What the Company Offers:

  • Competitive salary and benefits package.
  • Opportunities for professional development and ongoing training.
  • Work in a dynamic, innovative company within the healthcare industry.
  • Flexible work arrangements, including remote work options.
  • A collaborative work environment with a focus on patient-centered care.

How to Apply:
Candidates interested in joining a forward-thinking company at the cutting edge of molecular diagnostics, IVD, and transplantation technologies are encouraged to apply!

FAQs

Congratulations, we understand that taking the time to apply is a big step. When you apply, your details go directly to the consultant who is sourcing talent. Due to demand, we may not get back to all applicants that have applied. However, we always keep your CV and details on file so when we see similar roles or see skillsets that drive growth in organisations, we will always reach out to discuss opportunities.

Yes. Even if this role isn’t a perfect match, applying allows us to understand your expertise and ambitions, ensuring you're on our radar for the right opportunity when it arises.

We also work in several ways, firstly we advertise our roles available on our site, however, often due to confidentiality we may not post all. We also work with clients who are more focused on skills and understanding what is required to future-proof their business. 

That's why we recommend registering your CV so you can be considered for roles that have yet to be created. 

Yes, we help with CV and interview preparation. From customised support on how to optimise your CV to interview preparation and compensation negotiations, we advocate for you throughout your next career move.

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