Application Specialist

About the Company:
The company is a leader in molecular diagnostics, in vitro diagnostics (IVD), and transplantation solutions, committed to providing innovative, high-quality products that improve patient outcomes. With an expanding presence in Germany, the company is seeking a dedicated and technically proficient Technical Support Specialist to provide expert support for its diagnostic products and services, ensuring customers can effectively utilise the company's cutting-edge solutions.

Role Overview:
The Technical Support Specialist will be responsible for providing expert-level technical assistance to healthcare professionals, laboratories, and clinical users regarding molecular diagnostics, IVD, and transplantation products. The specialist will play a critical role in troubleshooting, offering product guidance, and ensuring seamless user experiences across the company's customer base in Germany.

Key Responsibilities:

• Customer Support: Provide expert technical support to customers, assisting with troubleshooting, issue resolution, and guidance on the use of molecular diagnostics, IVD, and transplantation products.
• Product Expertise: Act as a technical expert for the product portfolio, delivering in-depth knowledge and training to customers about the correct usage, maintenance, and best practices for diagnostic and transplantation solutions.
• Issue Resolution: Manage technical issues from initiation to resolution, collaborating with R&D, product management, and quality control teams to address product-related concerns.
• Training and Education: Conduct training sessions (in-person and remote) to improve customer's understanding and effective use of products.
• Documentation: Develop and maintain technical documentation, troubleshooting guides, FAQs, and product manuals to assist customers and internal teams.
• Collaboration: Work closely with sales, product, and regulatory teams to ensure an optimal customer experience and adherence to regulatory requirements.
• Feedback: Collect customer feedback and provide insights to the product development and quality teams to improve products and services.
• Travel: Occasionally travel to customer sites across Germany to provide on-site support, troubleshooting, and training.

Qualifications & Skills:

• A degree in life sciences, molecular biology, biotechnology, or a related field.
• At least 2 years of experience in technical support, customer service, or field applications, ideally in the molecular diagnostics, IVD, or transplantation sectors.
• In-depth understanding of molecular diagnostic techniques, IVD platforms, and transplantation-related testing.
• Strong problem-solving skills, with the ability to effectively troubleshoot complex technical issues.
• Excellent communication skills, with the ability to clearly convey complex technical information to both technical and non-technical audiences.
• Strong organisational and documentation skills, with a keen attention to detail.
• Proficiency in both German and English (spoken and written).
• Ability to work independently and collaborate effectively as part of a team.
• Willingness to travel occasionally to customer sites within Germany.

Preferred Qualifications:

• Hands-on experience with molecular diagnostic platforms or IVD testing equipment.
• Familiarity with regulatory requirements for IVD products (e.g., CE marking, ISO standards).
• Experience in transplantation diagnostics and related tests.
• Previous experience working with customer-facing support systems or troubleshooting platforms.

What the Company Offers:

• Competitive salary and benefits package.
• Opportunities for professional development and ongoing training.
• Work in a dynamic, innovative company within the healthcare industry.
• Flexible work arrangements, including remote work options.
• A collaborative work environment with a focus on patient-centered care.

How to Apply:
Candidates interested in joining a forward-thinking company at the cutting edge of molecular diagnostics, IVD, and transplantation technologies are encouraged to apply!