Account Manager

Position Overview

Under the direction of the Senior Team Lead, Account Management, the Account Manager will lead planning and execution of projects and campaigns for our clients from start to finish. You'll regularly attend meetings and calls with clients and communicate information and objectives with internal teams. As you grow in your role, your responsibilities and opportunities will grow too.

Essential Job Functions

• Own client relationship post-sales: provide white-glove service to your accounts and serve as primary point of contact for all client-facing questions.
• Be the brand steward, knowing the intricate details of the client brand guidelines. Own the internal workflow, overseeing the efficiency and quality of work.
• Execute projects autonomously, with a variety of internal teams and business groups projects and clients simultaneously
• Responsible for day-to-day implementation of project deliverables; ensures deliverables are client ready, create and maintain status reports and trackers
• Comfortable leading client calls and presenting
• Collaborate with the Delivery Management, Finance, Production, Technical teams to align campaign structure & strategies against client business goals.
• Facilitate new client onboarding
• Assist Sales team with RFPs and client facing decks
• Obtain creative/3rd party tags
• Provide customer insight into new features, functionality and enhancements.
• Participate in and contribute to select business planning sessions
• Handle ad hoc client requests in a timely manner

Qualifications

• 3 plus years of experience in account/project management in an agency setting; some pharmaceutical or healthcare-focused client experience required.
• Working knowledge of MS Office (MS Outlook, Word, Excel, Project, and PowerPoint)
• Excellent communications skills (written and oral), and analytical, interpersonal, and problem-solving skills
• Ability to work independently and within a team
• Relational; ability to develop and maintain strong client relationships, as well as work with and influence all levels within a global, matrixed environment
• Must be solution oriented
• Passion for excellence and extremely detail oriented
• Comfortable leading client calls
• Highly organized, able to manage workload, manage time, and prioritize tasks