SVP Client Services
** MUST HAVE MED COMMS AGENCY EXPERIENCE**
Job Title: SVP Client Services
Location: Remote
Overview: Currently partnered with a growing med comms agency looking for an experienced SVP Client Services to lead a mix of medical education, medical affairs, and publications accounts. The SVP will oversee a team of up to three direct reports and will be responsible for driving client strategy, ensuring exceptional service delivery, and fostering organic growth within their client portfolio.
Key Responsibilities:
- Develop and implement strategic plans to enhance client satisfaction and retention.
- Serve as the primary point of contact for key clients, ensuring their needs are met and exceeded.
- Oversee and mentor a team of three direct reports, providing guidance, support, and professional development opportunities.
- Foster a collaborative and high-performance team culture.
- Ensure the highest quality of service delivery across medical education, medical affairs, and publications accounts.
- Identify opportunities for organic growth within existing accounts and develop strategies to capitalize on them.
- Stay up-to-date with industry trends and market dynamics to inform strategic decision-making.
Qualifications:
- Bachelor's degree.
- 10+ years of experience in client services within the medical communications industry.
- Proven track record of successfully managing client relationships and driving organic growth.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to think strategically and execute effectively.
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