The Certification Manager will lead a team of Certification Project Managers and Lead Auditors, ensuring compliance with company policies, processes, and regulatory standards. This role is responsible for driving departmental growth, expanding the client base, and ensuring the effective delivery of the certification process. Acting as a key liaison between internal and external stakeholders, the Certification Manager plays a critical role in managing the department's resources and ensuring service excellence.
- Leadership & Team Development: Lead and manage a team of Certification Project Managers and Auditors, ensuring alignment with department goals, staff development, and resource management.
- Service Delivery: Ensure the timely and effective delivery of certification services, maintaining high standards and meeting client needs.
- Client & Stakeholder Engagement: Act as a liaison between internal and external customers, fostering positive relationships and ensuring clear, responsive communication.
- Quality & Regulatory Compliance: Uphold and ensure adherence to company quality standards and regulatory requirements, maintaining compliance with industry regulations.
- Operational Excellence: Oversee department performance, manage budgets, track KPIs, and drive continuous improvements to enhance productivity and service offerings.
