Responsibilities:
- Customer Inquiries: Handle, categorize, and respond to customer questions about our medical platform.
- Support: Provide technical and professional assistance to ensure high customer satisfaction.
- Request Management: Manage and follow up on customer inquiries to ensure quick and efficient resolutions.
- Education and Training: Educate and train customers to maximize their use of our software.
- Feedback Management: Collect and relay customer feedback to internal teams for continuous product and service improvement.
- Representation: Embody our corporate vision and passionately represent the platform.
Qualifications:
- Degree or apprenticeship in IT or a related field.
- Experience in a technical or customer-facing role (e.g., Customer Success/Support or Product Management).
- Technical understanding, ideally with SaaS solutions.
- Excellent communication skills and enthusiasm for client interactions.
- Solution-oriented mindset with the ability to clearly explain technical concepts.
- Structured, proactive work style with a high level of initiative.
- Fluency in German and English.
