Location: Tokyo
Full time Permanent
Responsibilities:
- Technical Support: Provide support including repair, preventive maintenance, and hands-on assistance with systems automation.
- Onsite Activities: Install, validate (IQOQ, SAT), maintain, and troubleshoot the systems. Perform site activities as dictated by local managers or scheduling teams.
- Technical Authority: Act as the go-to person for automation within the service team and offer support at customer sites.
- Testing and Training: Conduct installation, training, Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT). Resolve mechanical/software issues and perform IQOQ.
- Communication and Documentation: Communicate effectively, document actions, and provide technical information. Review and update service manuals and procedures.
- Customer Experience and Professional Development: Enhance customer experience, support factory testing, maintain technical knowledge, keep workplace tidy, and involve in professional development projects.
Requirements:
- Bachelor's degree or higher in software, systems, electronics, or automation engineering, or a related field.
- At least 5 years' experience in automation within scientific, laboratory, or bioprocess settings. Required electronic and mechanical aptitude.
- Proficient with Siemens WinCC / Siemens S7, Wonderware / Intouch, Dreamreports, iFIX, Rockwell Studio 5000 / Allen Bradley Micrologix, GAMP5, Salesforce, and Microsoft Office / Power Automate.
- Excellent interpersonal, verbal, and written communication skills in both Japanese and English.
- Familiar with GAMP regulations, US FDA 21 CFR part 11 compliance, CSV requirements, and able to understand automation architecture, IO List, electrical schematics, SDS, HDS, and FDS documents.
- Detail-oriented, strong problem-solving and analytical skills, self-motivated, able to prioritize and work independently.
If you are interested, please apply with your updated CV attached.
