Patient Services Coordinator

We are seeking a dedicated and organized Patient Services Coordinator. This role is crucial for managing the day-to-day operations of the patient services hub, ensuring seamless communication between various stakeholders, and providing exceptional support to our field teams and patients.

Key Responsibilities:

• Hub Operations Management:

  • Oversee daily operations of the patient services hub.
  • Maintain regular communication with the hub and third-party pharmacies.
  • Manage ordering, logistics, and processes for all product orders.
  • Ensure benefit investigations (BI) and prior authorizations (PA) are completed and communicated to field associates and the Market Access team.

• Field Team Liaison:

  • Act as a point of contact for the field team, providing necessary information related to inquiries and accounts.
  • Support Regional Business Managers (RBMs) and Field Reimbursement Managers (FRMs) with relevant information.

• Account Setup with Specialty Pharmacy:

  • Collaborate with the Sales Director (SD) to set up customer accounts.
  • Maintain and update account statuses for internal and field associates.
  • Provide shipping information to distributors when available.

Qualifications:

• Proven experience in a similar role within the healthcare or pharmaceutical/biotechnology industry.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in using electronic medical records (EMR) and other relevant software.
• Knowledge of HIPAA regulations and compliance.
• Ability to work independently and as part of a team.