Our client is a global leading provider of medical technology and services and they are currently looking for a Service Manager to manage their Field Service team in Japan.
This is a great opportunity to join a global company.
Responsibilities:
Direct system installation, commissioning, maintenance, and upgrades to ensure high service levels and customer satisfaction.
Implement Management Responsibilities by enforcing company policies, managing resources, ensuring employee productivity and growth, and maintaining awareness of business and market trends
Analyse and evaluate processes, escalation procedures, and training needs to identify opportunities for service delivery improvements.
Manage customer relations and communication
- Oversee project budgets, ensure accurate documentation, maintain safety policies, and manage customer relations to ensure system availability and satisfaction.
Requirements:
- Bachelor's degree in life science/engineering related field
- At least 8 years of field service related experience with capital equipments or life science/healthcare related equipments
- At least 3 years of leadership experience
- Great communication skills
- Billingual
If you are intersted, please apply with your CV attached.
