Job Title: Technical Support Manager
Location: New Hampshire, USA
Responsibilities:
- Technical Support: Receive and/or manage all customer technical inquiries and complaints, to ensure high customer satisfaction. The ability to understand & communicate assay dynamics and to empathize with the laboratory environment is essential.
- Quality Systems: Maintain Quality System. Keep all relevant SOPs up to date, modify when operational tasks dictate.
- Customer Service: Potential for assisting with the customer support, marketing and sales team members.
- Project Management: Support customer service & commercial, learning about new bio markers, assays & instrumentation, studying the diagnostic industry processes and regulations, working with strategy and tactics, coordinating meetings, preparing documentation, tracking progress, and assisting in supporting resource allocation.
Requirements:
- Bachelor's Degree in technical discipline (Lab Sciences, Chemistry, Biology, Physics, Engineering, etc.)
- Strong listener and communicator.
- Significant experience in a clinical setting or scientific laboratory setting or the diagnostics field.
- Prior work in Customer contact (support, service, or sales).
